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Member since November 2017

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1 Review by Jan



I purchased a rug thru houzz. I've ordered a number of rugs online from various retailers. ALL offered free returns. Several even offered to pick up at your home for a very nominal charge. One seller even offered me a 10% rebate to keep the rug I wanted to return.

The houzz source I ordered from not only charged a 10% restocking fee to return, I had to pay the shipping charge. After hoisting a large rug into my small car and driving to a local UPS store, I had to pay $60 to return it. Then charged the restocking fee. So at the end of this, I've paid nearly $100 to try a $300 rug in my home.

And, only to add salt to my wounds, I've been waiting 3 weeks to see the pathetic refund on my acct.

NEVER again will I order anything from houzz.

Jan Has Earned 3 Votes

Jan D.'s review of earned a Very Helpful vote
on 11/26/17
Jan D.'s review of earned a Very Helpful vote
on 11/23/17
Jan D.'s review of earned a Very Helpful vote
on 11/9/17

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