I emailed immediately on opening the package which stank of the cheap nylon inside and finding the product did not in any way resemble what I ordered.
Two weeks of emails and their suggestions have been. Send the product back with a further £40... send the product back with a further £35... wash and brush it... take it to my hairdresser to be restyled... a goodwill gesture of £10 and I can keep the wig... a goodwill gesture of £5 and I can keep the wig.