Jan D.

I spoke to a rep in Arizona, telling her plainly that I would have to talk to my family in Arizona prior to anything happening with A Place for Mom. Told her I didn't want to be contacted by anyone regarding their service, no emails or phone calls --- my conditions were totally disregarded. I received a deluge of emails and phone calls from facilities that I would never even consider. These people were rude and relentless. I called the main rep and asked her why I was receiving emails and calls when I stated I didn't want to be contacted by anyone until I spoke to my family... these people are like sharks circling a bleeding swimmer. I explained to her that my family had already made arrangements and that I didn't want to be contacted by anyone connected to A Place for Mom. All I wanted to do was check out what their service was I never invited them to invade my life and privacy. I continued to receive phone calls and emails and was clear to the Arizona rep that we had chosen a facility and to leave me alone. You might as well talk to a wall, I have never had interaction with a company that has absolutely no respect for a potential client - NEVER IN THIS LIFETIME! This Arizona rep contacted me again asking if we had found a facility... really none of her business but I said yes. She asked me where, I told her it was really none of her business, she then told me that she would call the places she referred -- which I asked her explicitly not to do -- and she could find out that way. I also received emails from facilities asking me where we chose and I replied to them it was none of their business. These people step way over the line which I told the AZ rep and they needed to back off, that I don't care what information they are trying to get out of me and especially to have the nerve to contact facilities to worm information out of them. I NEVER engaged the Arizona group to do anything in regard to my Mother, never authorized them to invade my families privacy. I would NEVER recommend A Place for Mom to anyone - they are rude, unprofessional, pushy, invasive and don't listen when they are told NO! It is a difficult enough situation to be dealing with in the first place and the people involved with A Place for Mom just compounded the stress and added undue aggravation by their relentless harassment. If I could give zero stars I would they are beyond the worse!