I have been selling on Artfire for years and am a legacy seller. It was once a great site selling nice handmade and designed items from a great variety of artisans. There are still great shop owners who care about their craft and clients. I am one of those. I have kept my shop open and have sales but ETSY (sexy2wear) and my own site do much better. I work hard on providing great customer service and custom body jewelry designs. I have purchased from several vendors on Artfire and have had good experiences. It is very disconcerting to read all the negative reviews on here. I do believe they need to have a better resolution process for unsatisfied clients if the shop does not resolve the issue. Since Artfire is a conglomerate of many shops it's hard to rate the individual shops except based on each purchase. Therefore I'm rating my shop based on my own feedback. Lol