I been booking some fligths for a great event in Germany for me and my wife. As I got an accident only my wife can fly at that moment. I ask them to change the fligth for another person or to return the money. After months still not received the money. Despite have also "insurance" for cancelling they want to return only abt 30% of the cost, and from this abt 2/3 of the return will be the fee for "visa authorisation". THIS WAS THE SINGLE EXPERIENCE WITH THEM DOESN"T MATTER WHAT PRICE. They have no proper phone, chatting only... probable because from India as someone noted. Who can respond for their services in this claim? Where is registered this company?