I recently ordered a discontinued perfume from Scentmatchers. We the purfume came it was really too strong and overpowering. I emailed them and the responded immediately by cutting the formula in half and sending out the new bottle. No questions, no charge and I didnt have to return the other one. The new formulation was perfect. Unbelievable customer service in a world where so many companies are rude and dont care about your needs. Thanks Scentmatchers