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Wish I had read the reviews before purchasing from this store. They charged an additional item to my order without my consent! I called customer service, and if I want a full refund, I either have to pay for shipping of the item I want to return (the item I did not order) or get store credit. I will return both items and pay the shipping charge. I would rather pay a few dollars for shipping and return the items for a full refund, than support a store that obviously, by all the negative reviews, has shady business practices, right? What kind of business adds a product to someone's order without their permission and will not offer a full refund/charge for shipping. I will keep an eye on my credit card to make sure they issue a full refund and I will update this review when I get the refund.
Jana H.'s review of Dermstore earned 9 Very Helpful votes
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Dermstore sells items they don't actually have in stock and take payment. Then when you inquire...
Thank you for your recent inquiry. Occasionally, at the end of the checkout process, we offer additional products that complement your skin care regimen and boost your results. You may choose to add the item(s) to your order or to decline and proceed to your order confirmation. We will reach out to you in a private message to locate your account information and process the refund for the item. You do not have to return the product it is your to keep.