I ordered a part from their website and selected 1-2 day shipping, which was listed at $16.95. When I went to pay for my order, it had increased to $17.95. I needed the part quickly, so I paid it. My order should have arrived on Wednesday, but didn't arrive until the following Monday. I ended up having to find and purchase the product locally, which took a considerable part of my day. I asked for a refund from Appliance Zone and they refused! Will never consider ordering from them again.