There are a number of red flags with hubzu and I strongly suggest reading all the reviews and see what patterns emerge.
First, hubzu astroturfs reviews. Look at the posting dates of the reviews, bad ones will be at somewhat regular intervals of a few days to a couple of weeks apart. Good reviews get dumped all at once, they're all one sentence long, and they all sound identical - even down to the obvious "English as a second language" mistakes. Reputable companies don't Astroturf review sites.
Second, hubzu turns a blind eye to shill bidding. Although hubzu's terms and conditions prohibit shill bidding to run up a price, it's obvious from some of these reviews that shill bidding is rampant on hubzu. When a reserve price has already been met and a bidder repeatedly outbids their own previous high bid, that is textbook shill bidding. It's illegal, but hard to prove. Since hubzu charges a buyer's premium, there is a disincentive for hubzu to weed out shill bidding.
Third, hubzu fees are exorbitant. In addition to the 5% buyer's premium there is also a $1000 "technology fee" on top of the $1000 bid fee. All of those fees are on top of standard real estate costs like title searches, closing costs, etc. In the end, buying property on hubzu is likely to cost 10-20% above the hammer price.
Fourth, hubzu has a communication problem. Buyer's and sellers do not communicate directly, they must use hubzu as an intermediary. The problem with that is hubzu is based in Bangalore, India and their customer support staff barely speaks English. When dealing with legal matters, it is vital to be properly understood. Hubzu falls woefully short in this area.
Here's a direct quote from one of hubzu's planted reviews, "easy to use very helpful with getting code and also give phone number to contact and 24/7 service good". Be honest, are those the polished communication skills you want relaying your thoughts and concerns in a real estate transaction worth hundreds of thousands of dollars?
Like I said, lots of red flags. Hubzu isn't reputable, transparent, or cost effective. And while it's not an out and out scam, there's a lot of sliminess about hubzu.
Hi Jamil,
We are sorry to read that you have an issue with Hubzu. Unfortunately, we cannot work to resolve your issue as your review does not address any specific incident or concern. In regards to the reviews on Sitejabber, we appreciate all feedback provided by our customers. Please note that SiteJabber has its own method to prevent fake reviews. Also, Hubzu does not promote shill bidding in which the specified topic is addressed on our FAQ page: https://www.hubzu.com/about/faq#auctions. We agree that understanding the fees in any business transaction is important and an integral part of the purchase. We strive to be fair and transparent with any fee that you may occur when doing business with Hubzu. To understand our fees accurately, please contact us directly at Hubzu Customer Care via chat or phone at 1 855-882-1314.
We take our customer care very seriously and it is our goal to not only meet customer expectations but to exceed them. Please contact us directly at customeradvocacyteam@altisource.com so that we may address your concern in a more private and personal manner.
Thanks,
Altisource Customer Advocacy Team