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Honestly the company is a joke. I ordered a dress from them, took over a month to be delivered, when I got the dress it was not flattering what so ever. The breast pads were up near my collar bone and it was supposed to be a low cut and loose fitting top. Nothing like the picture nor were the sizes correct! Then they charged me an additional $22 to mail the stupid dress back to them! Complete rip off and will never advise anyone to purchase from them!
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Items were returned! Why are u emailing me saying otherwise? SCAM!
I ordered 3 dresses on the 'try before you buy' promotion and they sent me the wrong size. I...
Dear customer,
We have known your main complaint and we are sorry to bring you all the inconvenience.
1. For the long delivery time, due to the COVID-19, many makers were not allowed to be back to work and the delivery time was also be greatly affected. We will highly appreciate it if you could understand that.
2. We are sorry that you are not satisfied with our dress, next time we surely will improve it to make our customers happy.
3. For the additional charge, we are sorry that the original shipping cost can not be refunded because it was paid to the delivery company. We checked you return the package via return label, so there will be a deduction of your refund. Hope you could kindly understand that.
We are sorry to bring you the unhappy shopping experience. Please be assured that we will take care of your problem.
We have send our solution to your email, your attention and reply will be appreciated.
Thank you for your time and patience. Looking forward to your reply.