Jamie M.

I have had horrible experiences with a different online dress company (JJsHouse) so I have to give appreciation to Betsey Johnson. The dresses are unique, fun and made well. One dress did not fit correctly and the return process was seamless. Kudos to Betsey Johnson online!

I don't even know where to start. This has been the worst online purchase experience I have ever had. I wish I had found this site and comments before purchasing dresses from JJsHouse because I would have NEVER done it. I too like many others on this site have followed all the required return policy stipulations to return two defective dresses. Each communication comes back to me with different excuses such as "two dressmakers spent days and nights preparing the dress for you". The two dresses I received are defective. They have been made incorrectly (probably due to staff working too many hours in a row and not producing the quality expected). Then they want to give me a 20% refund and have me "resell it online". I would NEVER resell a defective dress. The only outcome is a full refund for these unworn, defective dresses and I will pay a lawyer to get my money back before letting JJsHouse hold my funds hostage and force me to keep poorly constructed merchandise. They obviously do not consider or care about the stress they cause people with their poor customer service. The site does not say NO Returns or Final Sale. I don't think that one star can express the horrifying experience I am in right now. I would give ZERO stars if I could.
After posting my initial comments on Site Jabber, I was contacted by a JJsHouse representative who was very helpful and assisted me with returning the dresses and receiving the full refund I had requested. Thank you Adam!
I had a legitimate reason for my return due to the dress construction being flawed. With that said, I do not feel that an online company can expect clients to keep merchandise they do not like since they can not try it on until they receive it.
I think JJsHouse should put FINAL SALE and NO RETURNS on their website, instead of trying to force customers to keep merchandise they do not want.
I felt helpless and angry in this situation until posting my complaint on Site Jabber and having Adam with JJsHouse assist me in returning the dresses. I wish I did not have to complain before receiving good customer service. I would not recommend JJsHouse after the experience I went through to finally come to a satisfactory resolution.

My husband pre-paid and stayed at the Quality Inn in Gainsville, Texas while attending a golf tournament 3/28 3/30. He was charged an additional $265 after he left and when he called and questioned the charge, he was told it was a "smoking charge".
My husband does not smoke and has never smoked and did not have any visitors that smoke in his room during his stay.
We requested the manager contact us to dispute the charge and have it removed and he never called us back as was promised.
When speaking to TJ at the front desk, she stated "Oh yes, someone did smoke in that room". There was no smoking during my husband's stay and I believe this hotel's staff is committing FRAUD to cheat guests out of additional money.
I believe they overcharge in the hopes that guests do not catch it on their credit card statement and when they do, they make up a charge the guest has a hard time disputing (our word against theirs). WE DO NOT SMOKE and never have.
I called back again and the manager, Dennis Patel answered. He would not listen and did not care that my husband and son do not smoke and did not smoke anywhere in his hotel. He became so frustrated with me that he actually lied and stated "I saw your son smoking". I offered to fax him proof from our physician that both my husband and son have never smoked.
I requested he send me proof of smoking and the cleaning bill. He stated that he did not have the room professionally cleaned. He first stated the room had to be closed for 4 days because of the smell and then stated for 5 days. My husband checked out and was charged without notification on the same day, 4 days ago.
I have contacted the customer service at Choice Hotels and will be disputing the charge on my credit card. It is very frustrating that hotel staff can lie and overcharge you for something so tough to prove never happened.