Ordering pet food there's no problem. Ordered dog beds for my 13 year old lab... big issues. 1st bed flattened out after 2 months. My mistake not calling to complain. 2nd bed arrived the other day, big rip in it and not at all like the picture shows. Called to complain and they are nice to send a replacement BUT I do not wasnt this need for my dog. The rep on the phone told me to go to Costco and buy a dog bed. If I recommended another company to a customer at my job for a product we sell I'd be fired.