Jamie M.

I ordered a dress on January 20th that had a processing/tailoring time of 10-14 days. The dress has still not shipped. It took 4 email exchanges to finally get to a supervisor, who offered to ship my dress on February 23rd, the date it was already scheduled to ship on. She also offered me a $10 credit towards my next order. Absolutely unacceptable! They falsely advertised how long the dress would take, offered to ship it 2 days after I need it while making no effort to speed things up, and give me $10 towards a future order when I do NOT intend to order from their site ever again?! In what world that is an acceptable solution?

I will admit I was duped by the glowing reviews on their site and thought I couldn't go wrong, but that has not been the case. DO NOT TRUST their reviews and DO NOT TRUST the amount of time they tell you your order will take. My mother also ordered a "ready to wear" dress that was supposed to ship in 2 days or so. After 3 weeks it still hadn't shipped and she was given 3 different estimated ship dates by Customer Service. They tried to tell her she could only have a 50% refund and would still have to pay shipping charges - ON A DRESS THAT NEVER SHIPPED! It took some fighting but she did get a full refund. I am fighting for the same thing but nothing has been resolved yet. Spare yourself the headaches and avoid this site like the plague.