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I ordered my item on 5/11 and after 9 days, my item's status is still "back ordered." I contacted customer service through live chat and they told me it would take 1 day to 3 weeks before it would be processed. A 3 week waiting time is completely outrageous and customer service was unable to offer any type of response on when the item could potentially come. This is my first time ordering from this website and I bought this dress for prom two and a half weeks early but I have been greatly disappointed by their service. If a company is low on stock or are out of stock, they should not list any item as "available" on the website. I've had a very bad first experience with Lulu's and will not come back to purchase from them again.
Update: I was given store credit from Lulu's after this incident so I decided that I would give them another chance. I ordered a belt and a pair of sandals which came in 4 days and were pretty great quality items! All in all, I would warn against buying items on the website that show low on stock but from my second experience, buying normal items that do not show some type of "only two left in stock!" will be completely fine.
* Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Jamie L.'s review of Lulus earned 6 Very Helpful votes
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Save your money and a headache, this store is a scam. I order a purple, xs size dress and I paid...
Hello Jamie!
Thank you so much for taking the time to reach out and leave a review. I am terribly sorry that we did not advertise this item are back ordered and took so long to be notified. We love to hear everyone's experience good and bad so that we can learn and grow from this. We hope to get another chance with you, I see that we sent a $20.00 gift certificate. This will not expire. I have just asked for you to remove/revise your review. Please let me know if I can help in any other way!
XOXO