Jamie H.’s Reviews of Tmart.com & more

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Electronics

5/22/17

I ordered a bunch of makeup pallets. They took for ever to come and when I finally did receive them... all crushed and broken! The box was full of they crushed eye shadow powder and not even packed safely. The outsides were all dented as well. Absolutely useless when I received them. All were broken. I purchased to sell in my boutique and now have to toss in trash! They refused to refund me even if I sent them back. I had pictures to prove they were all broken and they still said no! I could have 30 points on their site! I paid over $50.00. I didn't want (points) the order took over a month to get and it was all severely damamaged and useless. Why would I want points worth a little over half of what I paid? To receive more trashed products? NO THANK YOU! Now I am having to open a dispute with PayPal to try to recoup my money! Do not order from this company! If I could rate a zero I would!

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Tmart T. – Tmart.com Rep Over a year old

Dear customer,
In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

For this issue of broken items, would you please tell us the order number for check firstly?
Because we do not find it via your name here.

And may i ask where did you sent the pictures?
We will check it again in our system.

Please don't worry, we will give you a best solution in according to the policy of our company.

Look forward to your reply.