This is the second time I have ordered from Forever 21 that my order has been dropped. PayPal sends me notifications that my order was submitted but somehow it gets dropped. I was supposed to get free shipping on the day I ordered. So I told them I wanted free shipping. I talked to 4 people & they claimed that it wouldn't help to talk to their supervisors. They were not going to give me free shipping even though I offered to send my PayPal receipt from my forever 21 purchase on day of free shipping. They were rude & unapologetic. I will never shop there again!