Hello everyone, I recently decided to purchase a frying pan online from Williams & Sonoma, as they were advertising 20 % off the product. I ordered the frying pan on December 2nd, and after paying shipping, it said it would take approx. 10-15 business days to deliver. I calculated the approximate arrival date to be December 15th - 22nd.
I have been actively waiting for an update, but after a number of days, I found my order still remained as "Pending Fullfillment" and have yet to receive a response. I decided to email customer service a number of days ago, but did not get an answer as to the status of my order. I then emailed again, then called their customer service to only wait an hour to hear, "There is nothing we can do, you cannot talk to a supervisor, we cannot expedite your order, and your order still has not even left our warehouse and may take a number of days until it even ships, which then you need to calculate the 10-15 business day in addition to that". In addition, they would not even allow me to cancel my order to buy it somewhere else. I left the call requesting to speak with a supervisor, which the customer service rep assured me that they do not have any control over this either, and would not provide me with anyone else's contact information to address my concerns with and that the supervisor would call me back after 24-48 hours.
This is completely unacceptable, and I wanted to warn others of this terrible customer service as they are not obligated to ship your product until it is convenient for them, and should that take an excessive amount of time, you just have to wait it out. If I knew what I know now, I would have never bought anything from Williams and Sonoma, and will ensure that I do not return to this store again as the overall customer support/experience is extremely poor!
I intend to keep contacting them until I either get my frying pan, or my money back and will continue to escalate this as this is the WORST experience I have ever had purchasing through a company!