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Jamia H.

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1 Review by Jamia

eFamilyMart

  • eFamilyMart

“I purchased the MP4 player that other reviewers have...”
1/25/14

I purchased the MP4 player that other reviewers have referred to. I purchased 4 for Christmas gifts, and bought them in November. In January, after the gifts had been given, I informed the company that one was defective (battery would not receive a charge from the computer, stayed constantly in "low power" condition) via email. They told me they were sorry I was unhappy with the product, but they only replace defective products within 14 days of sale. Never mind that I bought them as Christmas gifts, right? This company cares nothing about customer satisfaction despite all the corporate rep's disclaimers. DON'T WASTE YOUR MONEY! Stay away from epacificmall.com

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John b. – eFamilyMart Rep

Hello,

Hope to find you well and thank you for contacting us.

We apologize for what happened. Please send us the photograph for our product to info@epacificmall.com for the verification team and once they approve we will reship you a new product immediately.

Please note, you may be required to ship the defective unit back to us.

Please do not hesitate to contact me if you have any questions.

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