jamesw209

James W.

Contributor Level

Total Points
180

1 Review by James

9/19/15

Not sure what to say. I made an order with Chris a little more than a year ago. The order was fine, except for DOA of a banded coral shrimp... no big deal. Chris stated that he would put a credit on my account. Over all I was very happy with the service and selection.

I am now ready to make another order. For some reason, the Fin Addict Aquatic Collections website would not recognize my account. I wrote an email to Chris requesting my log on account information explaining that the site did not recognize me or my account. I also mentioned that I should have an account and a credit (very small credit).

Email returned from Fin-Addict Aquatic Collections, basic reply email. They never gave me my account information. I again requested the information, I even found an old invoice from my first purchase... this was forwarded to Chris. Received a response... days later... stating that they would be happy to help me; just what was needed. I again responded to review the original request.

After 5 weeks, I got a rude email from Chris stating that they are willing to help if I would not send ambiguous requests...? Or I could just go ahead and leave negative reviews either way they did not care.

Very poor communication. So glad that I did not get to make another order, if this is how they treat customers. I thought that the negative reviews were blown out of proportion, but not I am not sure. I was a happy customer. Not sure why I was selected to be singled out. None the less, they have lost a good customer. Buyer beware.

Check out the corporate head quarters on Google Maps for:

Fin-Addict Aquatic Collections L L C
2864 Central Avenue
Big Pine Key, FL 33043.

James hasn’t received any votes.

James hasn’t received any thanks yous.

James doesn’t have any fans yet.

James isn’t following anybody yet.

Empty.