James t.

Instacart def has a lot going wrong with their policies. But just FYI the shoppers are told to replace your items because insta wants the prices, the shoppers are told what to replace with and have no real say. When they want to check in with customers to okay it most dont respond (you need to be near your phone) or insta doesnt connect them properly.
Trust me the shoppers Work really hard and their tips are now just subtracted from hourly wage... they make hardly anything and are on call for 10-12 hours a day!
Instacart has a service fee that you do not need to pay just waive and save!
The coupons online say 35$ minimum with first order so do that and youre fine!
Yes prices are inflated but you shouldnt have a store receipt that is against policy to pay for the company and your driver and shopper they need to make money so they inflate prices otherwise this service wouldnt make any money and wouldnt exist.
Customer service is rough talk to your shopper they can help a lot and if you at by your phone you can say no to items you dont want to replace with and add in items at any time during the shop/ you can text youthem shopper and even call them thit whole shop if you have questions Etc
Please understand the shoppers have a lot going on see Instacart lawsuit... they are working and truly unappreciated in every way

Instacart is a great idea and hopefully with the shoppers pushing for change it can become an amazing service! And okay job