James T.

Ultraviolet and in turn flixster is simply another iteration of proprietary playback limiting customers choice to use the platform that suits them best and frankly most efficiently. My particular story begins with the purchase of a bluray/dvd/"digital copy" disc at a local big box store. There were no labels stating the digital copy was only playable via flixster or some other unknown/lesser known players/Apps... only digital copy. To my dismay, I learned only after opening the box that the digital copy was retrievable only by ultraviolet which is only playable on flixster and some other second tier boxes that, I of course don't have and frankly don't want to go purchase. I did not consciously elect to begin another video collection with this company and have received no positive customer service from them. Their advertising is deceitful and dishonest and their customer service has no regard for the end users rights to use material legally purchased in an entirely legal fashion as would be appropriate. This would equate to being sold a dvd and then finding out that said dvd would only play on a Sony or Toshiba or (name your brand) DVD player... but no others. Consumer beware! Really... this platform is overly restrictive to the end consumer limiting your ability to play back a legally purchased MP4 on your current equipment. They also force you to create a second library for these movies in another application (flixster) in this case that is not user friendly and very inconvenient as you will now have to remember which app/library that a particular video is saved within. Or, worse yet, as another recent post this month pointed out, you may lose access or be unable to merge your movies and lose content--with the company refusing to rectify the situation. I have lost movies previously with iTunes and simply had to call, verify some information and immediately resolved the issue with the movie returned to my account. As a physician, I would never bait and switch a patient but that is exactly what this company is doing by selling DVDs with a "digital copy" that is only redeemable via ultraviolet and only playable within a single app and upon limited hardware.