James T.

I recently bought a new iPhone and I was having a difficult time getting some of my accounts setup properly. Now I am not normally one to want to call tech support, I know how things work but in this case I had no choice. I called the main line and went though the prompt and then an actual person speaking English answered the phone. What an achievement! They were able to get me sorted and on my way right away.

I purchased a tree on Black Friday from Timeless Holidays, and even though they were extremely busy they still took the time to help my wife and I find a tree that we would be happy with. Also, after spending a lot of time looking at different trees in stores, their are a cut above. Plus being a engineer I appreciate the thought that went in to developing their trees design. Each branch is on its own, that way when one breaks I can just get a replacement. This made me so happy because I spent probably four hours last year just putting new lights on our old tree.

I tend to go to Best Buy when I need something quickly. It is helpful to be able to go online and then pick up the item I want in store. So while I may not like their prices or their staff at least when I need something quickly I am able to get it. If they could improve the politeness of their staff and make them feel less confrontational that would be great.

I have been an avid user of Amazon since 2005 and in these last ten years I have spent thousands of dollars and ordered tons of things. With Amazon Prime Amazon certainly makes you think about ordering from them more and more with the 2 day shipping which I love. They have also never gotten an order wrong of mine EVER. The reason they do not get 5 stars is because the Amazon Prime video service is still a little lacking in my opinion.