Hello everyone. My personal experience with Entertainment Earth has come out to be very disappointing. I'm a 42 year old disabled man that place a pre-order through Entertainment Earth for a Masters of the Universe Classics Snake Mountain. This item came out to about $600 and some change. This item was pushed back to January do to suppose production issues along with covid-19. I had contacted Entertainment Earth on many accounts to see if I could make payments on this item through my debit card or a money order. The individual I spoke to a new phone said they wasn't able to take payments of any sort, but he ensured me not to worry that I would get my item and I would receive an email around the first of the month so I could pay for the item. The item ended up being released in early December and the owners of this company swear up and down that they sent me a email which I had never received. I called Entertainment Earth on December 15th to confirm and make sure that the item is still coming out in January and this is when I found out that there was early release on the item. The individual that had spoken to on the phone acting like he really didn't care about my situation is said that it wasn't his responsibility! I am very hurt and angry over this entire situation and I highly suggest you all of your fellow collectors that you please take your business elsewhere. Entertainment Earth promises one thing to their customers then they turn around and do the complete opposite of what they claim. I highly recommend shopping through BigBadToyStore, tfdirect, tfsource, Robo toy base or the chosen Prime for all your collectors needs.