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James S.

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Experience: Hobbies & Interests

Member since December 2020

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1 Review by James

12/15/20

Hello everyone. My personal experience with Entertainment Earth has come out to be very disappointing. I'm a 42 year old disabled man that place a pre-order through Entertainment Earth for a Masters of the Universe Classics Snake Mountain. This item came out to about $600 and some change. This item was pushed back to January do to suppose production issues along with covid-19. I had contacted Entertainment Earth on many accounts to see if I could make payments on this item through my debit card or a money order. The individual I spoke to a new phone said they wasn't able to take payments of any sort, but he ensured me not to worry that I would get my item and I would receive an email around the first of the month so I could pay for the item. The item ended up being released in early December and the owners of this company swear up and down that they sent me a email which I had never received. I called Entertainment Earth on December 15th to confirm and make sure that the item is still coming out in January and this is when I found out that there was early release on the item. The individual that had spoken to on the phone acting like he really didn't care about my situation is said that it wasn't his responsibility! I am very hurt and angry over this entire situation and I highly suggest you all of your fellow collectors that you please take your business elsewhere. Entertainment Earth promises one thing to their customers then they turn around and do the complete opposite of what they claim. I highly recommend shopping through BigBadToyStore, tfdirect, tfsource, Robo toy base or the chosen Prime for all your collectors needs.

aaronl125
Aaron L. – Entertainment Earth Rep

Hello! Thank you for leaving your feedback regarding your order. We are very sorry for any inconvenience caused. For orders involving pre-ordered items, we list the most current information we receive directly from the vendors. We apologize for the manufacturer’s early arrival of your product. The month estimates we list are reflective of the information we receive directly from the vendor regarding the expected ship date for an item. However, due to all of the variables involved in the production and distribution of pre-order items, manufacturers’ are not able to provide exact dates, and unfortunately, they aren't always able to deliver on originally provided estimated dates. ETAs are subject to change at the will of the manufacturer and often do. This notice is reflected in the item listings on the website.

Additionally, we do not charge payment for preordered merchandise until the items are in stock and available to ship to you. If an item arrives in stock and we are unable to process payment, we will notify you via email with resolution options and with the exact date your order will be cancelled if we do not receive payment. We allow about 2 weeks for an update to be made before the order is cancelled.

Again, we are very sorry for the inconvenience this may have caused. If you would like to discuss the matter further, please don’t hesitate to reach out. Client Services can be reached at 818-255-0095 Monday through Friday, 7am to 6pm PST.

Thank you,
Sam

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