James S.

I have to say, use zavvi for years and had no problems till I had to return an item and then it was the worse customer services. I had a figure I brought off them that had a chip, so I return it, got sent a returns label and had a tracking number... 6 weeks went I contacted them, oh we contact the warehouse and get back to you. They never got back to be and 3 more times I contacted them again a week ago and said look it's been almost 3 months and here the tracking number. There claiming the warehouse can't find the item (by the way zavvi warehouse must be a right mess has it seems to loss alot of things) and that I can't have a refund without the receipt that royal mail prints you when you post an item, which I was never told to keep has the message for the returns I got said keep your trasking number has this will be needed if anything happens. They still giving me the runaround and I've had enough! I have now contacted my bank to di a charge back and hopefully they see my side of things. I would suggest anyone who has a problem with them do this. I hate that its come to this, zavvi has things on it that I love getting, like steelbooks but after this, they have lost another customer has now I will go to amazon or zoom to look for these items.
DO NOT USE ZAVVI! Might be great, but once your have to return an item, they loss it, claim its your fault and keep both the item and money! To top it off, the customer serivce is the worse! I don't think realy people work from them has you just get the same message each time, so its one of 2 things, people who can't use a single brain cell or robots who reply to your message.
If you see something you like on Zavvi, please, look else where, amazon now doing steelbooks and you find cheaper steelbooks on ebay anyway, along with another items you want. It's not worth your time, money and item having to deal with such rubbish that i have had to go through! I will never use zavvi again and i was a customer who spent money on there site and got treated like rubbish by them. There don't care about customers, just your money!