If there was a zero star I would give them that. I never received a confirmation email, just an email from PayPal with their receipt. The 4 caps were crammed into a 6x9 bubble mailer, arrived with three caps broken. I asked about returning them and they just say they need the email confirmation from them. I never got it and can't seem to make them understand that if I didn't get it I can't provide it. They just keep emailing me a note that says "again, we need the confirmation email", like I'm stupid and don't understand. I will file a dispute with PayPal if I haven't heard from them by Monday. Stay away from them, shop somewhere else.