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James R.

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1 Review by James

CookStore

  • CookStore

“Took payment for a product they didn't have, still awaiting my refund despite several emails.”
1/3/22

I ordered a chef's knife for my mum's birthday and the $200 payment was processed immediately.

I emailed to ask how long it would take to deliver, and was told it would take up to 14 days excluding weekends and holidays.

After 14 days, it had still not been delivered. So I wrote an email requesting a full refund. Two weeks later, I still haven't received a refund, and my mum's birthday is now in the distant past.

There's nothing worse than online companies taking funds for products they KNOW that they don't have.

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