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James R.

  • 1 Review
  • 0 Helpful Votes
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Experience: Shopping, Clothing & Fashion

Member since January 2021

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1 Review by James

1/22/21

Do not use these fraudsters. I ordered a coat that arrived 2 months later. As said before, the tracking service was a complete joke and when I enquired as to where by order was and that the tracker didn't work, I was told to use the tracker that wasn't working! I asked for my money back and was ignored. When the item arrived it was terrible quality and looked nothing like the advertisement. It was also so small it wouldn't go over my shoulders despite me using their sizing guide. I requested a full refund as per the terms and conditions and was offered nothing but arguments. After demanding my money and quoting their own Ts & Cs to them and threatening them with trading standards they offered me 5% off my next purchase. I declined this and was offered 10%. I eventually contacted my bank and had the payment charged back to me. I packaged up the rags they sent me and addressed it to their company head quarters in Shanghai and I hope that's the last I ever hear from them.

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