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James R.

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Experience: Hobbies & Interests

Member since November 2020

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1 Review by James

"Caveat emptor" the ancient Romans warned. "Let the buyer beware!"
Sitejabber (this review forum) warns against making false claims, so I'm not accusing. But I have to wonder if someone in the JoAnn's Fabrics' -- Hudson, Ohio shipping dept. decided they wanted my 2-yds of NFL New England Patriots Fleece material more than me and slipped a dummy load into the shipping carton to take its place. I hope not.
One week ago I placed this fleece order so that I could make my adult son a blanket -- a blanket to keep him warm as liver cancer and chemotherapy continues to strip him of body mass. All local JoAnn stores were out of stock of this hard-to-find NFL print, so I was forced to order online.
Text message alerts soon informed me that my order was on its way, and today the shipping box arrived. I was impressed and thankful for the fast turn-around, for I wanted to make the blanket as soon as possible. Then I opened the box.
What I received was a length of an unknown gray fabric wrapped nicely around a cardboard bolt, rubber banded in place with a shipping ticket tucked beneath, and nothing else. If it wasn't such a highly sought after fleece pattern, I probably wouldn't suspect anything intentional and regard it as a simple mix-up of orders. And it still might be...
I called the Customer Service number given on the back of the ticket (*******120.) After pressing #1 to choose English as my preferred language, I was then asked to press #1 or #2 to confirm my age as being over or under 60-yrs. Yellow warning flags popped up in my mind. After my selection, I was routed to a live person who had NOTHING to do with JoAnn Fabrics. This woman immediately went into a non-stop sales pitch for me to buy a Medic Alert device. She wouldn't stop talking, even after two or three polite requests to let me speak. I hung up.
Thinking I had misdialed, I tried again. This time I was routed to a car insurance sales pitch. That's when I lost faith in JoAnn's customer service legitimacy and began to consider an intentional swap of my NFL fleece. Having read so many customer service horror stories posted on this site, I'm somewhat convinced JoAnn's upper management is corrupt, out of touch, or simply doesn't care. If so, that would explain all of the many complaints posted to this forum... mine included.
When I visit our local JoAnn store on Monday to get my money refunded, I'll speak to their manager. But like so many others who have written, I will likely not shop JoAnn Fabrics again -- in person or on-line. Hobby Lobby and Michaels will be my sources for crafts, fabrics, etc. in the future.

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