Felt like I was just another way for them to make money. Still have no finished design because the quality is not what I expected. They try to do things on the fly resulting in designers making quick sloppy designs. Be sure to not send any image references or they will copy those in there own way. That money back guarantee is a lie too. They just ignore me when I emailed logo design team to tell them there service is not what they said it would be. You have to understand every customer is unique and when you to close your ears to one of use it is capable of interrupting someones life and business by trusting a bussiness like you that fails to follow through with what they preach. So disappointed, and I should only have to ask once to get my money back, if I realized you were in Europe I would have thought twice since I cant call and talk. Find someone who works with you rather then basing your design exactly off your words. That form you fill out they take ever word literally. Ahhh I could go on but you get my point.