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James P.

Contributor Level

Total Points
80

1 Review by James

  • Doordash

10/15/19

Beware of door dash if you're hungry! My wife and I placed an order through door dash. I provided the driver with the specific location (building number and room number). The tracking showed that the driver drove past the hotel, and that the order was delivered, but it wasn't. I walked to the front gate of the hotel, and the security guard stated that nobody came from door dash. He stated that any delivery persons that enter the gate, must let the guard know where they are delivering to. The driver followed the route for door dash to make it appear that they came, just for tracking purposes, but drove past the hotel. I called the number that came up for the driver, which end up taking me back to door dash. I asked to file a complaint and was told by the person on the phone from door dash that she could not hear me, so she would have to disconnect the call. I called back and it was a long wait before someone answered the phone. When I finally got through, I explained to the next rep that I did not receive my order. The rep gave me an option to receive a door dash credit or have the monies refunded back to my account. I asked to have the monies credited back to my credit card, and they gave me a $17.00 door dash credit. The door dash rep was very apologetic, but it still did not help with our hu ger.

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