When you place an order they sign you up to have your subscription automatically renewed without telling you. When they renew the subscription they send you no notice they are going to do this until AFTER they have renewed it. If you try to turn off your automatic renewals, they will not turn off the current renewal, they will only turn off next year's renewals. This is a very shady way of doing business. Also, if you call you are put on hold for at least 15 minutes before they will answer. When they do answer, they try to sell you more subscriptions!