My daughter cracked the digitizer on her less than 1 year old laptop. I debated whether or not to replace it. I looked into and HP authorized repair shop and the cost was not worthwhile. I did some searching and saw a post about replacing this part, along with a video. Having some experience working on PCs I figured I'd give it a try. Ordered the part, it came faster than expected and well packaged. The glass digitizer was inside 2 padded envelopes, and that was inside a box with air bags for cushion. I will say that the replacement on my particular model was more complicated than I had anticipated, but I got it done. Youtube is your friend here, seeing how others do it made it doable. I'm very happy with the product and highly recommend the company if you need replacement screen.