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I placed an order with CARID on December 6,2018 for Lumen® - Chrome Factory Style Headlights as a Christmas gift. I was able to finally install the headlights in the middle of January and soon after discovered that the passenger headlight assembly was filling with water - clearly a manufacturing defect. After being asked to send pictures and then a video CARID sends an email stating that the products are out of a 30 day warranty period. Only one of the assemblies is defective and they apologize for my inconvenience. So, now I am stuck with a defective headlight and no recourse. These headlight assemblies are known to have manufacturing defects, other companies stand by their products and replace - not CARID. Truly - Buyer beware
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DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A...
Dear James,
We apologize for the issue with the headlights. Some manufacturers do have strict warranty time frames which can not be violated by us. However,. Each situation requires separate consideration.
Please get back to me at alison.rh@carid.com with your order number, so I could check if an exception is possible in your order. We are ready to go beyond for your satisfaction. Just give us a chance.
Look forward to hearing from you soon.
Consumer Relations Team at CARID.com