James L.

I have used newegg for any electronic purchases for nearly 10 years and have always been happy with the sevice, up until now. The marketplace will be the downfall is this company.

I purchased a laptop before Christmas and recieved it damaged from always(dot)deals. After retruning the product I never recieved any confirmation the seller recieved it. A week went by and I finally emailed the seller to get an update on the product. They replyed with a tracking number and "good news it outs for delivery". No one was home that day and the package was left at my door (i live in an apartment building) which was not a secure location. Upon my wife getting home the package was gone, someone stole it right from my front door.

I contacted the seller and they recommended we do a FedEx claim. I decided I didn't want to deal with the seller since they seemed to be a fairly unorganized company so I called Newegg. The rep on the phone told me they would process the claim for me, but it would take 5-7 business days. At the time I was unhappy, but I understood they had a process they need to follow.

After the 7 business days I call in and I'm told the first business day doesn't count (even though I was told this day was the final day of the claim period) and that I need to wait another day. On the 8th day I am told that the seller was given some 24 hour notice and I need to wait another day. We are now on the 9th day and I'm told the seller responded and they need to file a FedEx claim (WHAT WAS I WAITING ON?!)

It has now been another two weeks (over a month total) I was informed FexEx denied the claim (which doesn't surprise me at this point) and that they don't even know if I'll get my money back.

I paid 800 dollars for a laptop I recieved broken and the replacement never even reached me aand the supervisor I am currently speaking with is telling me I may not even get my money back. This is absolutely unacceptable and I will NEVER use Newegg again. This is by far the worst customer service I have ever experienced. I have easily over 60 hours just in time on the phone trying to get this in just over a month.

I recommend if you're undecided on where to purchase and are considering Newegg to look elsewhere because this company is absolutely awful. They do not care about the consumer.