James l.

We moved to STL from Iowa this year at the beginning of April. From the start of us being here, it has been absolute nightmare. We moved here on a Sunday and I started work on Monday. Everything was good and KUDOS to Andrea from the STL office on going above and beyond of what she was actually supposed to do. A couple of days had passed and from the move and working we were exhausted. I got home from work at 230pm and was tired and laid down and fell asleep to someone banging on our door and phone was blowing up. Very irritated I got up and opened the front door and no one was there. Noticed a car across the street and this lady was in a red crossover sitting there looking at our house. I walked up to the car and asked if she was the one banging on the door she said no but the neighbor outside said yes it was her. Then my wife went outside and handed the 2 cashier checks to her and Lesley Shellert bc she said she was the owner of Main Street renewal... What a liar. She is a branch manager in the STL area. Not only did she lie about who she was but also tried intimidating us, saying we illegally moved into the house and the local law enforcement was going to be called.
After a week or so went by, we had a lot of rain down here and the sump pump quit and the basement flooded, and that was 15 days ago. It was a Sat that this happened and called the emergency maintance number and even after they were notified that we had standing water in the basement. It wasn't until Monday that Roto Rueter came out and replaced the sump pump, and they even had another guy there ready to extract the water, (mind you it has been 2 days of standing water in the basement) and the guy waited at our house for 1 1/2 hours for a po # to be created, and guess what the lady said she couldn't give him one. LOL. WHAT!. So another 2 days pass and so now there is no water standing in the basement but the NEW carpet and padding have been in water for 5 days, can you say BLACK MOLD. Finally a contractor comes out on the 6 day, and he was the boss of a crew and tried to get his people over to our house bc he didn't want to do it. After seeing how pissed that my wife and I was, he said he was going to get something to extract the water and some fans... AGAIN WTF. After 1.5 hours he came up stairs and left these 2 fans down stairs and said, let the fans run and it will dry out. IDIOT. Too late for that bc of the amount of time it took even to get someone out there. And then another contractor came out 2 days later and he along with me took the padding and carpet out of the basement and took the baseboards off the wall and all the mold had gotten into the drywall and the studs. After at least 100 calls to the STL office and the main office, finally started to get somewhere, so I thought.
Oh and not to mention, the paint in the house has to be the cheapest paint money can buy, bc I could take my finger and run it down say 2 inches and it discolors it. And a contractor also took our screen door to fix the screen along with garage door opener. And guess what here is a shocker, haven't had a screen door or garage door opener for 14 days and no one is at all concerned about this. Bet if they only got half of their rent they would call huh.
Needless to say Main Street renewal is one of the worst ran companies I have ever seen.
It is may 11 and still nothing is done about our basement. And still no calls back