James L.

I ordered all of the parts for a custom PC for my sons to build for Christmas. I ordered part on 11-28-20 and another order on 11-30-20. A few days before Christmas it became obvious my video cards and CPU fans would not arrive on time. I ordered from Ebay and Amazon and was able to get the components to my house before Christmas. Newegg acknowledged that the fans were lost and started a 7-10 day claim for me(not helpful). However, the video cards were supposedly on schedule from China. I was not aware I ordered something from China. I assumed it was all from Newegg. Wrong. Anyway after it was too late for Christmas I received my items that I now had no use for. I had to pay return shipping and restocking fees on the packages. Close to 80 dollars. I understand they cannot control shipping times but a month is unreasonable by any standard and I should not be held financially responsible for the shipping delays. First and last dealings with Newegg. They only care about the bottom line and are not interested in taking care of the customers needs unless it makes them a buck. Amazon always takes care of any issues I have and I should never have taken my business away from them. Lesson learned.