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1 Review by James

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OneCall

4/23/14

Don't EVER order from Onecall.com !!! This company is a complete and utter joke, and their representatives are rude, nosy, and very unprofessional! I placed an order online for a camera with their site. I was reluctant to order at first because I had never heard of this retailer and you never know what to expect from a company that doesn't have a recognizable name. A few hours after placing an order I received a call from "Brian" who said he was having a problem verifying my identity. First of all, that was complete and utter BS! My billing and shipping address were the same, and exactly what my credit card company has on file. Furthermore, you can google my name and my address comes up with my phone number. In addition, the cell phone number I use is the same number I've had for
over a decade and is registered in my name, and on file with my bank! It is even on my credit report since I don't use a landline like 90% of the population. So his cockamamie line about being unable to verify my identity is nonsense, because everything checks out.

He then proceeded to ask me what I planned on using the camera for, if I had purchased Nikon products before, and what i planned on using the camera for.

After answering his ridiculous questions, he continued to ask more. "So the address I'm shipping it to... is that your office" he asked? I said yes, and he said "oh I know because I called the company that leases the space and verified that you are a tenant."

Again, he has absolutely no business calling anyone except my card issuer to verify if my address is on file. Which it was! How dare these idiots call the company that I lease from. He then asked me what lens did I plan on ordering for the camera, and if I had a website where he could see my work at. At this point, I am thinking this is a complete and utter joke. I was placing an order for a product, not applying for a business loan! I highly recommend you stay the hell away from this sham company unless you want to be bombarded with questions they have no business asking. Who cares what lens I plan on using, or if I ordered Nikon products previously. My experience with cameras is none of your damn business. Furthermore, how are you unable to verify my identity when it is exactly what my bank has on file. What a joke! Clearly my identity has already been verified if that's what the bank has on file idiots. And GOOGLING my name with my address brings up pages of results that further confirm my identity. These guys are idiots!

I found some other horrible customer experiences online about previous customers whose credit cards were stolen after ordering from this company on multiple occasions, to being double charged for an item ordered, and refusing to refund charges after the item arrived damaged. Buyer beware of these clowns! Glad I dodged a bullet.

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