James J.

I purchased a 4 channel speaker selector from Monoprice.Com, a couple of weeks ago, and it came in promptly as promised. But when I used it to connect 3 different sets of speakers to my stereo system - first in a group, then individually - the sound was always distorted. When I went to disconnect the speakers some of the spring connectors fell apart. I tried to contact Monoprice about a return with repeated emails because their customer service phone has been turned off, I received no response. I continue to wait for an email response, since their website says an RMD is required, but am almost to the point of just packing it up and sending it to the return address on the package. Then I guess I will deny the charge on my credit card, but not sure how that will come out. I would welcome contact with a company representative, my email is *******@aol.com Photo loaded upside down, the broken spring clips appear below device, but I laid them on top.