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James H.

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1 Review by James

REI

  • REI

“Don't believe the 100% satisfaction guarantee”
2/8/18

Don't believe the 100% satisfaction guarantee. You may get a refund for your product price, but not shipping, even if defective, and no return shipping either. You will not be sent a replacement either. Instead, it's up to you to purchase the product again if you want a replacement, so the new cost will always be more than you got credited back. Satisfaction? No. Get something defective? Your loss, including shipping both ways.

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