James G.

I have been an EBay buyer for a few years now with an account set up on EBay. I have only been a buyer, never sold anything. Recently i recieved a knockoff Gucci purse in the mail that said return to me for refund due to not satisfied with product. I thought that it was a wrong address so didn't think much of it until the next day I received another one. Went to my account and looked under my seller category (which I never do since I don't sell) and found out I'm selling Gucci purses. My account had been hacked! I immediately called EBay and they said they saw where I had been hacked and assured me they would take care of everything to get my account back in good order. I changed my login and password and pay pal also. Well 2 months later and many calls to EBay reps from all departments, my account is on hold and EBay is still trying to get me to pay money for being a seller. This has been a nightmare and EBay customer service is the worst I've ever dealt with. I was on the phone for 3 hrs one day and was transferred to 10 different reps from every conceivable dept. they have and no one could help me! I will no longer use Ebay.