James G.

So I trained there for just 2 weeks. I was charged for January and then February. Then I unexpectedly moved to Canada and had to cancel my membership. I tried to cancel over the phone on Feb 18. I was told I cannot over the phone. You can over the phone with LA Fitness. This was extremely inconvenient being in Canada. So I had to get a friend to go and cancel for me in person. My friend went on Feb 20. My membership was canceled but because Feb has only 29 days and I had to cancel 10 days before, I was charged another month. So 3 months charge for using the gym for 2 weeks. I explained my situation and all. I emailed multiple times. I never even got a single reply. No one ever got back to me. I tried to get a manager to help but said only corporate office could do it. I just can't believe that in my situation, with the circumstances and all that happened and the fact that I did try to cancel on Feb 18, that not only and I not getting a refund for the extra month I was charged but no one has the decency to get back to me. And by the way you have to pay a $10 cancellation fee on top of that. So 3 months of membership + $10 for 2 weeks of use. I do not recommend this gym to anyone.