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James G.

1
Level 1 Contributor

Contributor Level

Total Points
354

3 Reviews by James

  • Book Depository

1/12/15

The best selection of books you'll find on the internet. I'm a bookaholic and absolutely LOVE this online store. It allows me to create wishlists, and any time books in my list go on sale I get an email notification. You can filter on things like hardcover, price, language and many more. The thing that blows my mind is that postage is FREE. I live in Australia and can't believe I pay nothing (books are almost half the price they are here, plus there's a bigger selection).

Tip for consumers:
I've never had to return a single book. Also, every book that I've purchased has arrived in mint condition. 10+/10

Service
Value
Shipping
Returns
Quality
  • Ihoststar

1/12/15

An absolutely awesome bunch of people. I have a number of websites that I host, so had a long list of questions about the technical differences between the various plans. All my questions were answered within half an hour! That's right, half an hour. They even reassured me with a money-back guarantee if I wasn't happy. I was so happy that I now do ALL my web hosting (WordPress and Linux) and domain name registration through them. Thanks folks - I wish everyone could take a leaf out of your book.

Tip for consumers:
I only paid $1.99 for my .COM because I purchased it with a hosting plan. Privacy only cost me $1.95 too. I didn't use a coupon code either. They have specials all the time, so it's just a matter of being at the right place at the right time.

  • RSVP

1/12/15

Buyer beware! Barely 30 hours after purchasing a 3-month premium RSVP online dating membership, I attempted to log in to my profile a number of times but kept receiving the message USER NAME DOES NOT EXIST. Thinking I may have inadvertently deleted my profile I contacted customer support via email. I was advised by RSVP that my profile was deactivated as "a security measure" because I accessed it from a different IP. You read it right, RSVP inactivated my profile simply because I used an encrypted web browser (TorBrowser) to access the website from another computer. It wasn't until I made enquiries that RSVP advised me of this. My profile is professionally written. My photos are current and conform to the requirements. I didn't use offensive language on my profile. For some reason, they took offence to me using TorBrowser. Two emails to Nathan in customer support remain unanswered almost 4 days later. They are yet to respond to PayPal's dispute email. In fact I had to escalate to the CEO of Fairfax Media (the owners of RSVP.com.au) in the hope that my complaint will be actioned by someone in RSVP. RSVP's Terms & Conditions are also significantly imbalanced, favouring them over the paying customer - they have the opportunity to delete or edit anyone's profile at any time without having to give a reason or notice. Does this mean if they don't like your race they can delete, or if they don't like your inability to use proper grammar they can delete, or if you're not attractive they can delete? Apparently, yes. Is it right? No, of course not. RSVP.com.au DON'T provide a phone number, so those aggrieved may find it difficult to have an issue resolved - a thorough search didn't find a phone number, so they must go to lengths to hide it. EHarmony, on the other hand, openly list a toll-free number AND a live-chat window. I have since decided to lodge a complaint about RSVP.com.au with Consumer Affairs. I urge anyone who's received a similar (unsatisfactory) experience to do the same. Based on my experience, I would strongly recommend that people NOT join RSVP.com.au. I'm a paying customer and I'm felling like they've scammed me. I'll post updates as (if) they become available.

Tip for consumers:
Buyer beware. I'm a paying customer - read how this company has treated me.

Service
Value
Quality

James Has Earned 12 Votes

James G.'s review of Book Depository earned 2 Very Helpful votes

James G.'s review of ihoststar.com earned 2 Very Helpful votes

James G.'s review of RSVP earned 8 Very Helpful votes

James Has Received 1 Thank You

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believe b. thanked you for your review of RSVP

“Thank you for sharing this. It helps me a lot. It would help more people if you submit your experience to https://www.accc.gov.au/contact-us/contact-the-accc/report-a-consumer-issue. And https://www.cyber.gov.au/acsc/report Hope all the best.”

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