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James G.

Contributor Level

Total Points
184

1 Review by James

  • ebookers

4/10/09

Spammers, hidden charges not disclosed - Having recently booked 4 tickets for friends to Lanzarote with ebookers.com it was told that the cost of my flights would be £218.78 avg per person all taxes included. Only when I purchased did I find out that there would be a £10.00 charge per ticket over and above the cost of booking direct with the airline.
Although it did say earlier on in the process "a fee of upto £10.00 per ticket May be applied", that was as deffinite as it got until you had paid the price. On the book out screen, there was a chrge of £0.60 payment card fee, but there is no mention of the £10.00 per ticket, this is well and truly hidden in another additional click on Taxes and Fees, but even on opening this it is still not clearly disclosed that £40.00 extra has been added on. On trying to complain about this, my telephone calls were put through to India and the Pillipines, and I was refused the telephone number and email address for the London Office.
To make matters worse, I now find that apart from fleecing me for £40.00 there is an additonal luggage charge per customer, each way, levied by the airline that was not disclosed by ebookers, nor the airline concerned.

My concern is that ebookers are deliberately witholding and hiding relevent extra charges knowing that anyone in their right mind would not use their service and willingly pay £10.00 per ticket over the price of booking direct with the airline.

In my view, this practice is, at the best shady and bordering on deception.

James Has Earned 4 Votes

James G.'s review of ebookers earned 4 Very Helpful votes

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