JAMES F.

After sending so many mails to you (as i think you will sort out the issue when your subordinates cannot), with unsatisfaction and doubt i am writing this mail. I am keep on receiving calls from your company (Mr. Kushdil) from the past two days (after a long struggle to register my complaint with snapdeal) and even today. But, unfortunately the outcome is ZERO. Today I had a discussion with Mr. Kushdil who is handling this issue from 05.12.2016 informed me that my order cannot be cancelled or replaced until I sent the part delivered product back to snapdeal. When I enquired they have strongly and repeatedly refused to arrange the pickup. My question in this particular time is when snapdeal can able to deliver the ordered product to the any point of India why they cannot pickup the cancelled order product. Because of the negligence of snapdeal team i have already sufferred a lot. Now, as a snapdeal CEO please answer my below questions.

1) Why Snapdeal is not delivered the goods as promised (i. E. delivery date promised is 30. 11. 16)?
2) When I have reported about one part of the product not delivered why snap deal is not taken immediate action?
3) Why you have taken your own time to revert back to the customer (i. E. Reported on 30. 11. 16 and got a call on 05.12.2016)?
4) When I requested to cancel my order and refund the money why you have refused to accept my request?
5) When you have the delivery facility why there is no pickup facility?
6) Why you have accepted the order when you do not have the pickup facility (if any scenario like customer cancel the order or defective product delivered, etc...)
7) Why snapdeal is so adamant to arrange the pickup the product when I am explaining my situation?
8) Why you are hesitating to reply to the customers mail?
9) Why because of snapdeal incapability to deliver the product, I as a customer has to suffer?

Please answer my questions...
This is showing the total failure of snapdeal process. On the conversation with Mr. Kushdhil I again understood that snapdeal is trying to cheat me. This is the way you have developed your company. As I have seen in the social websites there are huge number of complaints on Snapdeal. My case will be another feather on the cap.

Kindly cancel my order and refund my money immediately, otherwise you will definitely face the future consequences. If I have not received my money back within this week I will file a case in the court of law against snapdeal and against Mr. Kunal CEO under section **************