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james d.

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1 Review by james

EntirelyPets

  • EntirelyPets

“Need to inform customers at time of order if product is not available”
7/11/19

Very poor business practices. I placed an order for Cosequin at a very good price. They accepted the order knowing full well that the product was backordered but failed to inform me until a day or two later via e-mail. In the meantime they put a hold for the full price against my credit card. I subsequently canceled the order and ordered from another vendor (Amazon).
Most online companies, for example Amazon, Inform you during the ordering process if a product is unavailable and will not allow the transaction to be completed.

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