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James D.

Haywards Heath, United Kingdom

Contributor Level

Total Points
80

1 Review by James

  • Booking.com

7/28/21

Unbelievably bad experience. I have just tried to stay in 2 places post lockdowns. The 1st place was a filthy S*** hole. Turned up at there were dirty plates left around a bin full of stinking rubbish. Wet towels and floors. And we in such a bad mess that in the age of covid no one in their right mind would stay there. The 2nd place a week before we were due to stay there we had a notification that our date had been changed to a month later, which we had not change ourselves. We contacted the customer service and they said they can see the host has changed the date for us for some reason and they will contact them to ask why and can they change it back as we are going to need to stay there on the specified date and not a month later when we are not in the area! We then got an email from customer service saying the host cant change the date back and there is a no refund policy. Ridiculous you cant book a room for a certain day then the host change the date and tell you there's no refund

Tip for consumers:
Dont use them

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