James C.

I normally don't spend the time writing reviews... why praise a company or a product just because it does what it is supposed to do? However, Zager Guitar went beyond what I thought was typical support and if they are going out of their way to take care of me, I can go out of my way to support them.
Bottom line... purchased a Zager guitar from a retailer and an accessory was missing. I thought I could bypass the red tape and have better odds of getting my problem resolved by writing to the manufacturer Vs the retailer. Within five minutes of sending off an email stating my problem, I received a response from Zager... they will take care of my problem ASAP and they are sorry for the inconvenience! Amazing! That, my friends, is what customer service is all about! And by the way... Love the guitar!

Just stay away from this company. Terrible experience! ETA dates change, wine get's destroyed in shipping (bad packaging?), takes forever to get them to refund your money... they start off with store credit and actually getting your money back is a formidable task!. Just read the reviews here or check out wine.com on ResellerRating.com and see all the nice things other buyers had to say about them... not!
Just go to your local store and order from them.