Thumbnail of user jamesb629

James B.

Contributor Level

Total Points
81

1 Review by James

  • Groupon

12/28/17

I am very disappointed in this company. I would avoid them at all cost. If you have any kind of problem you are screwed. Plan on wasting hours of your time on chat ( there is no way to get anyone on the phone) and getting no satisfaction from the customer service robots on the other end. I had ordered a full sheet set in navy on Nov 25th. On Dec 8th I received a set of queen sheets in lime green. I contacted the immediately They insisted that I had received the item I ordered after a long battle on the chat line they told me they would look into it with the retailer and contact me in three business days. I informed them that this was a Christmas gift and I would like to receive before Dec 25th. As of Dec 28th I still had not received the sheet set that I had ordered. Now that Christmas has passed I no longer need this item. I tried to get my money refunded since they had charged my credit card. Onto another chat session that went on for over an hour. They want me to return the item get a refund and reorder the original item. I do not trust that I would receive the item I ordered and no longer need it. I am frustrated that they wasted so much of my time. According to the Federal Trade Commission you do not have to pay for items that you did not order even items that are ordered and sent incorrectly. So I am refusing to send back the item and they are refusing to give me a refund. Why should Groupon policies be allowed to be above the law. The way I see it is they owe me for over an hour and a half of my time not to mention the pain and suffering for the aggravation of trying to talk to their robots.

James Has Earned 1 Vote

James B.'s review of Groupon earned a Very Helpful vote

James hasn’t received any thanks yous.

James doesn’t have any fans yet.

James isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user exoticwildllc
3/27/24

So I believe that it's scammers on The site I purchased a massage. The address in the phone...

Thumbnail of user banda.mayra87
Mayra B. reviewed Groupon
3/26/24

Hi there, wish there was a way to where we couldn't give a star. They don't deserve one. I...