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James B.

Contributor Level

Total Points
95

1 Review by James

  • Raise

11/8/17

They will let you list sell and upload your gift card as a seller using a VPN. But they wont let you withdraw to your same PayPal account that youve been using or have a check dispersed to the account if youre on VPN. No option to withdraw funds via their App or mobile site. Money laundering? Contacted CSR who disconnected chat and would not answer questions. Very bizarre... their recommendation was to go to a library to withdraw...?

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Juan H. – Raise Rep

Hi James, we'd like to apologize for this experience. We've reviewed this case and have sent it to the appropriate parties. They will be reviewing and providing proper coaching to the supporting agent. In order to best protect our buyers and sellers, we discourage the use of a VPN on our site. After double checking your account, we're happy to see you were able to request your funds as of 11/8 and you should be receiving that payment over the next couple of days. An email has been sent to you further explaining the situation, and we're happy to answer any further questions you might have about this experience.

James Has Earned 15 Votes

James B.'s review of Raise earned 15 Very Helpful votes

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