There's so much wrong with Enjin, I don't even know where to start. First off, when you host a website with them, you do not own or have control over your data. As soon as your plan expires, they'll lock you out of your data unless you pay them for another month. And they have the right to do so as part of their user agreement, even though it's an outrageous practice.
And don't even get me started on their API updates. I can't tell you how many times I would log in one day to find my website a complete mess because they pushed something without first testing it or notifying anyone, so thanks for that, Enjin.
As for their support, I had the "Ultimate Plan", a $30/month plan mind you, and whenever I contacted them regarding something catastrophic such as an API update breaking my site or a plugin crashing my game server, I wouldn't usually hear from them until weeks later.
If you know nothing about web design and need something that works sometimes, Enjin is right for you, assuming you haven't tried wordpress first.
If you're like me and don't want to shell out $30/month for a broken website when you could use WAMP Server on your VPS, then Enjin is not for you.